Professional Standards and Industry Best Practices
In response to expanding guidance from local and federal health officials, Ignatius House will be CLOSED effective Friday, March 13 at 5 p.m. until further notice as a precautionary measure. We tentatively anticipate re-opening after April 30.
No property visits may occur as we cannot guarantee your safety when staff are not present. Thank you for understanding.
Upon re-opening, we respectfully request the following:
If your participation has been affected due to closure, you will be contacted by Ignatius House.
If you’d like to make changes to your itinerary during dates outside of the temporary closure, please read our Payment & Cancellation policy.
For other questions, please contact Sue Chase at email@example.com or call 404.255.0503.
We buy commercially concentrated cleaning products from EcoLab Inc., which are dispensed/dosed at recommended levels and not diluted. On a monthly basis, EcoLab visits Ignatius House to inspect chemical dispensers, kitchen, and housekeeping equipment to ensure proper temperature and chemical dosage – a level which they establish for sanitation of linens, towels, flatware, china and glassware, and serving pieces.
Occasionally, the Archdiocese may recommend special, or seasonal, adjustments to sacramental distribution of wine and bread. When such recommendations cause an adjustment to practices at Ignatius House, we will inform those attending liturgical services here.
All Ignatius House Kitchen personnel are ServSafe certified – the nationally recognized certification administered by the National Restaurant Association. ServSafe instructs proper storage and food preparation, and industry standards for cleaning and sanitation of all surfaces. Both Kitchen and Housekeeping staff receive regular training provided by our vendors in the form of instructional videos, literature, and in-person demonstrations.
Staff across all departments are certified in CPR and Emergency procedures — having completed training in Summer 2019.
Ignatius House is subject to unannounced health inspections by Fulton County Public Health to ensure our adherence to these industry standards and laws. The most recent, three inspections at Ignatius House revealed 100% compliance. All inspections 2017-2020 generated a score of “A.” Additionally, our facilities are inspected by the Sandy Springs Fire Department for emergency safety.
The staff of Ignatius House includes a full-time Director of Operations, part-time Maintenance specialist, full- and part-time Housekeeping crew, and an overnight Guest Specialist who is on-call should an urgent maintenance or health need arise.
The resources to care for our facilities are funded by three endowment and/or investment accounts, as well as gifts from individuals, families, and foundations. For example, investment funds allowed Ignatius House to purchase new mattresses for every guest room in Summer 2019; a generous donor gift provided additional, new linens in December 2019.
We follow recommendations from the Archdiocese of Atlanta regarding gatherings and the sacramental distribution of wine and bread. People who are ill should not attend Mass. Additionally, Ignatius House continually works with stakeholders, vendors, industry experts, and local/state agencies to adopt any new recommended practices, guidelines, or laws.
We are committed to your safety while on property. We kindly require that every guest provide an emergency contact (name and phone number) for efficient communication about your well-being should an unforeseen need arise. Multiple locked, or key-coded, entryways and doors assist security throughout the evening. Guests receive a door code for common passageways during their retreat, and a door key that is unique to one private room. An emergency after-hours phone number is provided to help guests quickly reach Ignatius House staff and/or to help next of kin reach you during a retreat.
If you have a specific question about cleanliness, health or safety, please contact Director of Operations Robert Holsten at firstname.lastname@example.org
Updated March 17, 2020.
Staff can assist with choosing the right retreat, understanding what to expect, making payment arrangements or other questions you may have. We look forward to welcoming you.